Loyalty Sense Return Policy:
- Our policy lasts 30 days. Returns past the return window are subject to a 20% restocking fee given the item is in original condition.
- To be eligible for a full refund (100%), your item must be unused and in the same condition that you received it. It must also be unopened in the original packaging.
- Items that are damaged, missing parts/accessories, not in the original condition, or have obvious signs of use for reasons not due to Loyalty Sense error are subject to a restocking fee of up to 50% of the item price.
In some situations, buyers could be responsible for return shipping and a minimum of 10% restocking fees if the return is not due to Loyalty Sense error. The returned product will be closely inspected when it is received and if it passes the quality inspection, the buyer will be charged a restocking fee to cover the return shipping cost. This amount will be deducted from your refund.
Damaged Product Return Instructions:
If you are experiencing technical difficulties with the item, please contact the manufacturer's technical support first. If the product is deemed as damaged after troubleshooting, we will accept the return/exchange and you will receive a 100% of the order value back on your original method of payment. Please refer to the enclosed product manual for the technical support contact number or contact us at sales@loyalty-sense.com. To be eligible for a DMA return, we will need a case number from the respective technical support.
If the product/shipping box is damaged during shipping, please contact us at sales@loyalty-sene.com. In which case, we will initiate an investigation with the shipping company and help you get your refund/exchange.
Thank you for your business! We appreciate your interest in Loyalty Sense Inc.
