Return and Refund Policy

Thank you for shopping at Loyalty Sense.

If you’re not 100% satisfied with your purchase, we’re here to help! Please send us an email at sales@loyalty-sense.com and mention “return authorization request” in the subject line.

Our return policy lasts 30 calendar days from the date the item was delivered to you. If 30 days have gone by since your purchase, unfortunately, we would not be able to offer you a refund or exchange. To be eligible for a full refund, your item must be unused and in the same condition that you received it. It must also be unopened in the original packaging.

 

PLEASE DO NOT SEND YOUR PURCHASE BACK TO THE MANUFACTURER.

After we receive the returned product, our team of professionals will  closely inspect it and process your refund. The money will be refunded to the original payment method that was used during the purchase. For credit card payments, it may take up to 10 business days for a refund to show up on your credit card statement.

 

Partial Refunds and Restocking Fee

Items that are either damaged, missing parts/accessories, not in the original condition, or have obvious signs of use for reasons not due to seller error, are subject to a restocking fee of up to 50% of the item price. In some situations, buyers could be responsible for return shipping and a minimum of 10% restocking fee if the return is not due to the seller's error (incompatible / no longer needed / wrongfully ordered). Please refer to the below table for a detailed refunds/restocking fee policy:

Condition of returned item	Restocking Fee	Refund
Un-used, un opened, in original condition (within 30 day window)	*0	100%
Opened but un-used (with original packaging and accessories present), for reasons not due to a Loyalty Sense error and within the 30 day return window	10%	90%
Opened and Used condition (with original packaging and accessories present), for reasons not due to a Loyalty Sense error and within the 30 day return window	25%	75%
Damaged, missing parts or accessories, not in the original packaging or have obvious signs of use, for reasons not due to a Loyalty Sense error and within the 30 day return window	50%	50%
Items in original condition (un-used, un-opened) but past the return window	20% (buyer pays for return shipping) only 1 time exception per customer	80%

_{* buyer pays for return shipping cost if the return is not due to the Loyalty Sense error. Please refer to the section on “return shipping” policy.}

 

NON-REFUNDABLE ITEMS:

Following items are final sale and are non-refundable:

Small accessories (cables, keys, etc.) Printer ribbons, cartridges, papers and other consumables. To complete your return, we require a receipt or proof of purchase.

DAMAGED PRODUCT RETURN INSTRUCTIONS:

If you are experiencing technical difficulties with the item, please contact the manufacturer's technical support first. If the product is deemed as damaged after troubleshooting, we will accept the return/exchange and you will receive a 100% of the item value back on your original method of payment. Please refer to the enclosed product manual for the technical support contact number or contact us through the “contact seller” button on the order details page. To be eligible for a defective item return/exchange, we will need a case number from the manufacturer’s technical support. We will help you with defective item return/exchange only if it's claimed within the 30 day return/exchange window. After 30 days have gone by, you will be required to work directly with the manufacturer to claim the return/exchange under manufacturer’s warranty.

If the product/shipping box is damaged during shipping, please contact us by replying to the order confirmation email you have received from us. Alternatively, you can email us at sales@loyalty-sense.com and mention your order number in the subject line. Make sure you include pictures of the damaged item/box in your email. In which case, we will initiate an investigation with the shipping company and help you get your refund/exchange of 100% of the order value .

LATE OR MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again.

EXCHANGES 

We only replace items if they are defective or damaged. If you need to initiate an exchange request, send us an email at sales@loyalty-sense.com and we will send you instructions about the next steps.

Return Shipping

We cover return shipping cost for items that are damaged/defective or for reasons that are due to Loyalty Sense error (for example, wrong item was sent).

Buyers are responsible to cover the return shipping cost for returns that are not due to Loyalty Sense error (for example: you changed your mind and no longer need the item you ordered or you ordered wrong item etc.)

Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.